One of the most common preventable blunders in customer service is failing to acknowledge the customer immediately. Most employees believe that you're doing well by greeting customers within 30 seconds of arrival. To test this, picture entering a restaurant. Then check your watch to count 30 seconds. You'll likely realize that 30 seconds is slow service. I prefer the policy of a major submarine sandwich company - acknowledge customers within 5 seconds. Acknowledging someone doesn't necessarily mean you have to serve them. "I'll be with you in just a few minutes," works fine - even when you're busy.
Today's Chuckle:
The shortest distance between two points is under construction.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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