Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

Becoming a Trusted Advisor

Smart business people know that your options to stand out in the marketplace are limited... cut prices? Not very profitable. Improve product quality? Certainly, but that can take substantial time and money. The fastest, most cost-effective way to differentiate yourself is to focus on your service. Customer service can no longer be merely average or simply friendly; it needs to be remark-able. That means you and your team members need to be seen as Trusted Advisors. Here's your opportunity to make that happen for your team...

Jeff Mowatt's half day seminar, "The Art of Customer Service... Influence with Ease"

Some people claim that taking customer service to the next level is complex. Jeff Mowatt disagrees. That's why he calls his approach, Influence with Ease. Jeff reveals easy-to-apply tips, tools and phrases that generate significant results including:

Whether you work as a frontline employee or manager in either the private or public sectors, these strategies will change the way people view you and your organization.

Participants learn how to:

Jeff believes that smart customers no longer value you as an information provider. For information, customers can search Google in less than a second and it's free. Free is worthless. Fortunately however, there are 3 core elements that customers do want from you - better yet to receive them, they are willing to pay a premium. You'll discover how to apply these 3 elements so you're perceived less as an information provider or order-taker, and more as a Trusted Advisor.

Whether you and your team members deal with external customers or internal coworkers you'll learn valuable skills that generate immediate results.

A unique learning opportunity with Jeff Mowatt

Treat yourself to this entertaining, informative session with award winning speaker, Jeff Mowatt B.Comm, Certified Professional Speaker. Jeff knows his stuff. He didn't just read the book - he wrote it! He's the best-selling author of the books, Becoming a Service Icon in 90 Minutes a Month, and Influence with Ease. He heads his own training company and has written and produced four self-study training systems. His Influence with Ease column has been syndicated and featured in over 200 business publications. Jeff has exercised influence himself as a 22-year customer service strategist, former national president of the Canadian Association of Professional Speakers, and business owner.

6 reasons why managers and their teams should attend this program...


  1. You'll stay current. You have no doubt noticed that technology is changing the face of customer service. Traditional ways we used to interact with customers, win their trust, and keep them coming back are becoming irrelevant. You'll discover 3 of the most significant trends in customer service, and how you can position your organization to capitalize in response. Ignore these trends and you may find your business model is becoming obsolete.
  2. You'll learn something. If you've ever attended a conference where Jeff was the speaker, you know that he goes beyond theory and wishful thinking. Instead, he shares unique Influence with Ease tips that work in the real world. No matter what level you're at in your organization, you will learn concepts that earn and hold your customers' trust - even when they are rushed or stressed.
  3. The half day format enables your whole team to attend. Jeff does the same program in the morning and the afternoon so that half of your team can attend either session. That means you get consistent training for everyone in a single day without having to shut down operations or forcing some people to miss-out.
  4. It's economical. We worked hard to come-up with a registration fee that would make it easy for organizations of any size to afford. The registration fee for this program is as low as $147 for early-bird registrations. We want to see all your people here. So we offer 10% off when you register 10 or more people. In terms of return on your investment, consider the payoff of each team member gaining and keeping just one repeat customer as a result of this training. How much does it cost your organization when an employee inadvertently loses a single repeat customer? When employees are forced to contend with customers and co-workers who are frustrated, what's the toll on staff morale? What's the cost of finding replacements? Take advantage of this opportunity to re-engage your entire team. Show them that you believe in them and expect them to continuously improve their service. If you're a manager, demonstrate that you're committed to this by attending yourself and bringing your management team. Keep in mind though that space is limited. Avoid disappointment and get the best rates by registering today.
  5. You'll have fun! People pay more attention, learn faster, and retain more when they're enjoying themselves. Influence with Ease is a fascinating topic presented by a master certified professional speaker that can enrich your communications with just about any other human. With Jeff you'll laugh and learn. That means boosting your business and morale.
  6. It's an opportunity to grow your business. The short-sighted approach to deal with price-cutting competitors is just to respond in kind; cut prices, operate on a shoe-string, hope for better times. The problem is customers will always be able to find someone else willing to provide similar products or services cheaper. Savvy managers realize your best option to prosper is to become a category-of-one, by simply enhancing the skills of the people you already have. You have two choices when faced with competitive pressures... you can either take refuge or take action.

2014 Schedule


Alberta

Canmore - May 27 - Ramada Inn - 1402 Bow Valley Trail
Cold Lake - May 6 - Best Western Cold Lake Inn - 4815-52 Street
Edmonton - May 8 - Ramada Hotel & Confrn Centre - 11834 Kingsway Avenue
Hinton - June 19 - Holiday Inn - 393 Gregg Avenue
Grande Prairie - June 17 - Best Western Grande Prairie - 10745-117 Avenue
Jasper - June 20 - Sawridge Inn and Conference Centre - 76 Connaught Drive
Lethbridge - May 29 - Lethbridge Lodge & Confrn Centre - 320 Scenic Drive South
Lloydminster - May 7 - Centennial Civic Centre - Auditorium - 2nd Flr, 5405-49 Avenue

Saskatchewan

Humboldt - June 2 - Bella Vista Inn - 1815 - 8 Avenue
Prince Albert - June 3 - Prince Albert Inn - 3680-2 Avenue West
Saskatoon - June 4 - Ramada Hotel - 806 Idylwyld Drive North
North Battleford - June 9 - Gold Eagle Casino - Gold Ridge Centre - 11902 Railway Ave

Northwest Territories

Yellowknife - June 24 - Explorer Hotel - 4825 - 49 Avenue


Seminar times: Morning session Check-in: 8:30am - 9:00am. Program: 9:00am - 12:00 Noon. Afternoon session: Check-in: 1:00 - 1:30pm. Program: 1:30 - 4:30pm.

Registration:
Standard (at the door or up to 6 days prior to seminar date) $227
Advance rate (1-4 weeks prior to the seminar date) $157
Early-bird (one month or more prior to seminar date) $147

Enrolment is limited. To guarantee your seating register today by calling us at 1-800-JMowatt (566-9288), within Calgary 403-244-9094.


Click here to register on line


Bonus! This seminar includes Participant Learning Guides and Continuing Education Certificates for 2.75 hours of professional development. Jeff's training tools and resources will also be available at special seminar rates.


Click here to register on line

Just a few past Sponsors of Jeff's public seminars...


Logo: Teamworks Taining Institue

Logo: Community Futures PA and DistrictLogo: Lloydminster Chamber of CommerceLogo: Employee Attraction and Retention Network

Logo: Lethbridge Chamber of CommerceLogo: Community Futures Sagehill Logo: Barrhead and District Chamber of Commerce

Logo: Ponoka NewsLogo: The One 93.1 FMLogo: XM 105 FM CountryLogo: Whitecourt Star

Logo: Sunny 94 FMLogo: Kraze 101.3 FMLogo: Ponoka & District Chamber of Commerce

Logo: Canadian Association of Family Enterprise  Logo: Community Futures Yellowhead EastLogo: Breazeau Regional Tourism

Logo: The Mountaineer NewspaperLogo: Community Futures Capital Region

Logo: Tourism Red Deer      Logo: Downtown Red Deer Business AssociationLogo: HDI Calgary

Logo: Shootin' the BreezeLogo: Canadian Home Builders' Association - Central AlbertaLogo: The Leduc Rep

Logo: Cranbrook Chamber of CommerceLogo: Salmon Arm Chamber of CommerceLogo: Shootin' the Breeze

Logo: International Association of Adminstrative ProfessionalsLogo: Community Futures East ParklandLogo: Community Futures Shuswap

Logo: Crowsnest Pass Chamber of CommerceLogo: Red Deer AdvocateLogo: Salmon Arm Downtown Improvement Association

Logo:Community Futures East KootenayLogo: Salmon Arm ObserverLogo: Community Futures Central Alberta

Logo: Shuswap Construction Industry ProfessionalsLogo:The Fernie Free PressLogo: Magic 97.1 FM, Swift Current

Logo: AM 1190 Radio height=Logo: Castlegar Chamber of CommerceLogo: Salmon Arm Economic Development Society

Logo: Creston Valley Chamber of CommerceLogo: Community Futures HighwoodLogo: Canalta Hotels

Logo:Logo: High River Chamber of CommerceLogo: Community Futures Ventures

Olds & District
Chamber of Commerce


Logo: Yorkton News ReviewLogo: Yorkton News Review Extra

Logo:  Community Futures Sunrise    Logo: Estevan Chamber of CommerceLogo: Tourism Yorkton

Logo: community Futuers SouthwestLogo: Yorkton Chamber of CommerceLogo: Estevan Mercury


Logo: Weyburn ReviewLogo: Weyburn and Area BoosterLogo: Weyburn Chamber of Commerce

Logo: Community Futures Central KootenayLogo: Community Futures Crowsnest PassLogo: Tourism Swift Current

Logo: Swift Current Chamber of CommerceLogo: Creston Valley Chamber of CommerceLogo: Mountain FM

Logo: CJ 1280 Radio height=Logo:EZ RockLogo: Magic 103.5 Radio


If you'd like us to consider coming to your community, drop us an email. We choose communities where local business groups are willing to promote the seminar to their members. Email us at info@jeffmowatt.com. If you would like to have a fully customized version of this program for your organization, please call us and we'll be happy to discuss your needs.

To receive automatic email updates and notices about Jeff's programs, sign up for his 30 second bi-weekly Influence with Ease tips.

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Contact us at JC Mowatt Seminars Inc.,
60 Wildwood Drive SW,
Calgary, Alberta, Canada  T3C 3C5
Toll-Free Canada and USA 1.800.JMOWATT [566.9288]
Local: 403.244.9094    Fax: 403.244.9814
Our e-mail is a wonderful way to reach us:
info@jeffmowatt.com