Smart business people know that you don't boost market share in boom times... your market share grows when the economy is soft and customers become more selective. Your options to stand out from the competition are limited... cut prices? Not very profitable. Improve product quality? Certainly, but that can take substantial time and money. The fastest, most cost-effective way to differentiate yourself is to focus on your service. Customer service can no longer be merely average or simply friendly; it needs to be remark-able. Here's your opportunity to make that happen for your team...
Jeff Mowatt's half day seminar, "The Art of Customer Service... Influence with Ease"
Some people claim that it's a complex process taking customer service to the next level. Jeff Mowatt disagrees. That's why he calls his seminar, Influence with ease. Jeff reveals easy-to-apply tips, tools and phrases that generate significant results including:
- Strengthening customer loyalty
- Increasing spending per customer
- Recharge customer service teamwork
Participants learn how to:
- Enhance people's perception of you by 12% by using a two word phrase more often (hint: it's not please or thank you)
- Increase revenues by 16% by asking a considerate six word question
- Prevent customers from defecting just to save a few dollars
- Reduce your customers' buying decisions, and increase purchases by 7 fold
- Position your ideas, products, and services so that people select higher value options
- Meet and exceed the 7 top customer expectations
- Connect with clients at a deeper level by expressing your 'grand intention'
- Use the most prevalent shift in buying behaviors to boost your business
- Avoid 5 common expressions that unwittingly raise skepticism in others
- Tap the 'humility advantage' to influence without pushiness
- Convert an upset person into an advocate of your services
- Break bad news to others without creating hard feelings
- Move beyond repeat business to create loyalty (there is a difference)
- Prevent miscommunications that lead to stress and work overload
- Boost communication skills both at work and in your personal life
- Recharge your spirit and brighten your interactions with others
Whether you and your team members deal with external customers or internal coworkers you'll learn valuable skills that generate immediate results
A unique learning opportunity with Jeff Mowatt
Treat yourself to this entertaining, informative session with award winning speaker, Jeff Mowatt B.Comm, Certified Professional Speaker. Jeff knows his stuff. He didn't just read the book - he wrote it! He's the best-selling author of the books, Becoming a Service Icon in 90 Minutes a Month, and Influence with Ease. He heads his own training company and has written and produced four self-study training systems. His Influence with Ease column has been syndicated and featured in over 200 business publications. Jeff has exercised influence himself as a 17-year customer service strategist, former national president of the Canadian Association of Professional Speakers, and business owner.
5 reasons why you and your team should attend this program...
- You'll learn something. If you've ever attended a conference where Jeff was the speaker, you know that he goes beyond theory and wishful thinking. Instead, he shares unique Influence with Ease tips that work in the real world. No matter what level you're at in your organization, you will learn concepts that earn and hold your customers' trust - even when things go wrong.
- The half day format enables your whole team to attend. Jeff does the same program in the morning and the afternoon so that half of your team can attend either session. That means you get consistent training for everyone in a single day without having to shut down operations or forcing some people to miss-out.
- It's economical. The registration fee for this program is as low as $145 for early-bird registrations. Plus, you'll receive another 10% off for groups of 10 or more. In terms of return on investment, consider the payoff of each team member gaining and keeping just one repeat customer as a result of this training. How much does it cost you when an employee inadvertently loses a single repeat customer? Take advantage of this opportunity to improve your own skills and show your employees that you believe in them and expect them to continuously improve their service.
- You'll have fun! People pay more attention, learn faster, and retain more when they're enjoying themselves. Influence with Ease is a fascinating topic presented by a master certified professional speaker that can enrich your communications with just about any other human. With Jeff you'll laugh and learn. That means boosting your business and morale.
- It's an opportunity to grow your business. The short-sighted approach to dealing with a soft economy is just cut-back on everything: cut prices, reduce staff, back-off on service. Savvy managers however, realize the unique opportunity this economy offers to stand out from the competition, gain market share, and develop your people. You have two choices when faced with competitive pressures... you can either take refuge or take action.
British Columbia
Kamloops - Nov 18
Prince George - June 17
Alberta
Fort McMurray - June 10
Grande Prairie - May 13
Medicine Hat - May 4 - Chinook Village 2801 - 13 Avenue SE
Red Deer - Nov 4
Saskatchewan
Lloydminster - Oct 28
Regina - April 15 - Delta Regina Hotel, 1919 Saskatchewan Drive
If you'd like us to consider coming to your community, drop us an email. We choose communities where local business groups are willing to promote the seminar to their members. Email us at info@jeffmowatt.com.
Seminar times: Morning session Check-in: 8:30 - 9:00am. Program: 9:00am - 12:00 noon. Afternoon session Check-in: 1:00 - 1:30pm. Program: 1:30 - 4:30pm.
Enrollment is limited. To guarantee your seating register today by calling us at 1-800-JMowatt (566-9288), within Calgary 403-244-9094.
Bonus! This seminar includes Participant Learning Guides and Continuing Education Certificates for 2.75 hours of professional development. Jeff's training tools and resources will also be available at special seminar rates.
- "Our results using Jeff's concepts have been tremendous, with overall sales up over 300% compared to last year's volumes for the same period. Obviously there are a number of additional factors that we have undertaken that have contributed to that increase, but Jeff's seminar on customer loyalty was certainly a key component."
Jim Bobst, Operations Manager - Contact Center, CUETS (Credit Union Electronic Services) - "Within 18 months of introducing Jeff Mowatt's program... public complaints have decreased by 400%"
Murray Gottselig, manager Corp Customer Services, SGI (Saskatchewan Government Insurance) - "Very likely the BEST customer service seminar I've ever attended. Content, examples and real life practical approaches to use were right on the mark."
Blaine Steward, Manager-Customer Support, City of Edmonton - "This investment in your people will pay for itself over and over."
Elaine Brownlee, Business Training Mgr, Business Development Bank of Canada - "Jeff's seminar provided new tools for us as leaders to enhance and improve our relationships."
Jeff Wimmer, Senior Manager, Sales Super Centre, WestJet Airlines - "On a normal shift I would regularly have at least 3 people freak-out and start complaining. Since using Jeff's techniques over 4 weeks ago, I have not even had one patron become cross!!! These simple life-changing skills not only make the customers feel better, but also the employees! I don't leave work angry because of the rude customers...Awesome!"
Marla Shumilak, Aquatic Centre Supervisor/Instructor, City of North Battleford - "Fantastic job! Jeff has effectively shown staff easy, authentic and effective ways to influence and service our customers both internally and externally. It will encourage our staff to present a more professional image to members."
Bonnie Johnson, Training Coordinator/HR Support, Chinook Credit Union - "I learned more from Jeff's seminar in one session than I have in all the others I have attended over the years."
Michael White, General Manager, Jasper Drugs & Gifts, Jasper - "I wish our entire staff were here to hear what Jeff had to say."
Debbie Cipp, Optometrist, Drs H & K Docman & Associates
Jeff's 2010 Seminars are Sponsored by:
- Help Desk Institute - Regina Chapter
- The Grande Prairie Petroleum Association
If you would like to have a fully customized version of this program for your organization, please call us and we'll be happy to discuss your needs.
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