"Avoiding Round One"
Gaining cooperation with difficult people
The full-day seminar in 7 cities for 2008
Gaining cooperation with difficult people
You probably already know that the #1 reason employees quit is personal feelings about people they deal with. Imagine how much less-stressed you could be at work without having to deal with people issues. Consider how morale and staff retention would improve if employees could consistently diffuse problem personalities. Think of the impact on your personal life if you could resolve conflicts with employees, customers, and family members without creating hard feelings. This isn't just wishful thinking. These are skills you'll develop in this module of the Influence with Ease® series.
You will learn how to:- Deal effectively with the most difficult person in your life
- Put an end to a ridiculous argument with 3 little words
- Address problem behaviours without being confrontational
- Guide a 'know-it-all' towards being receptive to your ideas
- Remain positive and energized even around negativists and relentless complainers
- Earn the respect you deserve from overly aggressive people
- Express anger appropriately when you're not taken seriously
- Lengthen your fuse when it comes to tolerating "difficult" people
- Persuade others when they won't listen to reason (Bonus: it doesn't involve nagging)
- Negotiate win/win agreements at home and at work
- Maintain a professional approach when dealing with abusive customers
- Learn 5 phrases that diffuse volatile situations (Hint - not one of them is 'calm down')
Avoiding Round One may not be for everyone. It's only relevant for those people who have to interact with other humans! Jeff uses terrific stories to illustrate the funny and frustrating aspects human interaction. It's entertaining, engaging, and real - a great environment for learning.
A leading authority in the field of influence, Jeff Mowatt didn't just read the book - he wrote it! He's the author of the new book, Influence with Ease. His first book, Becoming a Service Icon in 90 Minutes a Month is a national bestseller. In addition to his academic credentials, Jeff learned his lessons in dealing with difficult people through his life experiences as a door to door salesperson, airline baggage handler, nightclub bouncer, vending machine owner/operator, and black belt karate instructor. Married and residing in Calgary, Alberta, Jeff jokes that he and his wife, Lydia occasionally even have influence over their 4 and 6 year old daughters! He heads his own training company and has written and produced 4 audio training albums. Jeff's Influence with Ease® column has been featured in over 200 business publications.
4 reasons why you and your team should attend this program...- You'll learn something. If you've ever attended a conference where Jeff was the speaker, you know that he goes beyond theory and wishful thinking. Instead, he shares unique Influence with Ease subtleties that work in the real world - even when people are tired and rushed. No matter what level you're at in your organization, you will learn concepts that strengthen customer loyalty, reduce conflict, and enhance team spirit.
- It's economical. The registration fee for this program is $295 ($245 for early-bird registrations) and 10% off for groups registering 10 or more people. Considering the potential rewards this program can reap in terms of reducing customer defections, re-energizing your team and reducing employee stress and turnover - can you afford not to invest less than three hundred dollars on yourself and your team members? Take advantage of this opportunity to show your employees that you believe in them and you are willing to invest in their ability to not only reduce conflict at work, but also enhance their personal relationships. After all, as an employer you already know that what happens with employees at home affects their attitudes at work.
- It's a rare opportunity. These are the only public programs Jeff will be offering in these cities for 2008. Enrollment is limited so register now to avoid missing out.
- You'll have fun! Don't worry - you won't be bored in this program! People pay more attention, learn faster, and retain more when they're enjoying themselves. With over 16 years as a full time professional speaker, Jeff Mowatt knows how to engage a group. He has served as the national President of the Canadian Association of Professional Speakers. The International Federation for Professional Speakers awarded Jeff with the highest earned speaking designation in the industry; the Certified Speaking Professional (CSP). Of the over 5,000 professional speakers in the worldwide federation, less than 7% achieve this degree of distinction. Get ready to learn and laugh with Jeff in Avoiding Round One!
- "Very likely the BEST one day seminar I've ever attended. Content, examples and real life practical approaches to use were right on the mark."
Blaine Steward, City of Edmonton, Manager, Customer Support - "This investment in your people will pay for itself over and over."
Elaine Brownlee, Training Mgr, Business Devel Bank of Canada - "Jeff's seminar provided new tools for us as leaders to enhance and improve our relationships."
Jeff Wimmer, Senior Manager, Sales Super Centre, WestJet - "Since Jeff Mowatt conducted his training for us, a member of the Legislature has expressed they've seen a 400% decrease in public complaints about customer service from SGI."
Murray Gottselig, Manager, Corporate Customer Service, SGI (Saskatchewan Government Insurance).
Register yourself and your team for these seminars:
Saskatchewan Regina - Sept 11, Delta Hotel,1919 Saskatchewan Drive, (306) 525-5255
Manitoba Winnipeg - Oct 8, Four Points Sheraton Airport,
1999 Wellington Avenue, (204) 775-5222
Ontario Ottawa - Oct 2, Chimo Hotel - 199 Joseph
Cyr Street, (613) 744-1060
Toronto - Dec 4, Travelodge Hotel Dixon Road
(Toronto Airport), 925 Dixon Road, Etobicoke,
(416)674-2222
Seminar Times: Registration, meet and greet 8:30-9am
Program: 9am-3:30pm. Lunch is included.
Group rates and early-bird discounts apply. To guarantee your seating register today by calling us at 1-800-JMowatt (566-9288), within Calgary 403-244-9094 or click here to register on-line. If you'd like to fax or mail your registrations click here to download a PDF Order Form.
Click here if you'd like a Printer Friendly Version of the seminar online.
Looking for CE credits? If you have several members of your organization that plan to attend this seminar and would like to receive five hours of continuing educations credits from your professional association, let us know the details and we'll be happy to apply for the necessary accreditation.
If you would like to have a fully customized version of this program for your organization, please call us and we'll be happy to discuss your needs.
Jeff Mowatt's Edmonton program is proudly sponsored by...
The City of Edmonton
Corporate Services Department
Human Resources Branch
