The Art of Client Service...Influence with Ease®
Presentation Overview
One way or another, we all exercise influence. When we discuss an idea with a co-worker, interact with a customer, or resolve a problem with a spouse we are influencing others. The problem is that people are becoming so leery of each other's motives that it's becoming increasingly difficult to create trust. Enter Jeff's approach that he calls, Influence with Ease®. Spiced with humour and dramatic examples, Jeff reveals how to engender more trust, feel more motivated, and enhance influence without being pushy.
Participants learn the Influence with Ease® approach to:
- Shift from reactive 'order-taking' towards proactive business-building
- Increase revenues by 16% with a six-word question
- Move beyond repeat business to create loyalty (there is a difference)
- Prevent customers from defecting just to save a few dollars
- Disarm cynics with your 'grand intention'
- Create trust with anyone in under 30 seconds - even when they're stressed
- Tap the 'humility advantage' to overcome resistance
- Enhance people's perception of you by 12% by using a two word phrase more often (hint: it's not please and thank you)
- Position your ideas, products and services so that people select higher value options
- Break bad news to others without creating hard feelings.
Influence with Ease® applies equally well with external customers or internal co-workers. In this session no one feels left-out.
About award-winning speaker, Jeff Mowatt, BComm, CSP
He's a leading authority in his field. Jeff is the author of the critically acclaimed business book, Becoming a Service Icon in 90 Minutes a Month. He heads his own training company and has written and produced 4 audio training albums. His Influence with Ease® column has been syndicated and featured in over 100 business publications. He's professional. Jeff has served as the national President of the Canadian Association of Professional Speakers. The International Federation for Professional Speakers awarded Jeff with the highest earned speaking designation in the industry; the Certified Speaking Professional (CSP). Of the over 5,000 professional speakers in the worldwide federation, less than 7% achieve this degree of distinction. He's relevant. One of Jeff's trademarks is that he customizes his message for each particular group. He interviews several session participants in advance of his session. He then weaves those examples throughout the session so that people can apply the concepts immediately.
Value-added services
To reinforce his message for an entire year, Jeff provides his client organizations with a series of 12 complimentary Influence with Ease® articles. He also offers a full compliment of consulting services and training tools including: executive retreats/planning sessions, service assessments, books, multimedia CDroms, audio training kits, and weekly 30-second training tips.
- "Jeff Mowatt's session was excellent and was rated by delegates as the best of the entire conference."
Louise Shulko, Alberta Support Staff Conference Chair - "Jeff's content, delivery, high standard of professionalism, and pleasing personality makes him one of the most outstanding and memorable speakers I've heard." Stan Palmer, Past International Director, International Assoc. of Lions Clubs
- "This investment in your people will pay for itself over and over."
Elaine Brownlee, Training Mgr, Business Development Bank of Canada
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