Jeff Mowatt, BComm, CSP
Customer Service Strategist
Certified Professional Speaker

Influcence with Ease®

Becoming a Service Icon in 90 Minutes a Month
(the live presentation)

Retaining and motivating a service-focused team

Presentation Overview

Imagine leading a team whose service is so outstanding it becomes your brand. Your team becomes what you always knew it could be - one of a kind, defying comparison. Customers hear about you, are drawn to you, and refuse to leave you because your team is the industry Service Icon. You are one of the few leaders who no longer has to deal with the hassles of constant staff turnover, trivial customer complaints, and interpersonal staff pettiness. You and your team's reputation for excellence spreads.

This won't require that you make a huge investment of time and resources. Simply adapt the Influence with Ease® approach from this session and you'll achieve this in just 90 minutes a month!

You will learn how to:

Becoming a Service Icon in 90 Minutes a Month gets to the core of customer service - the organization's underlying service and sales culture. Unlike other approaches that merely focus on surface behaviours, this addresses the root cause. As Jeff puts it, "If you try to enhance service and sales behaviours without looking at the culture, you are just painting over rust - the underlying problems eventually reoccur." To address this, he developed a model that merely takes 90 minutes a month, and creates the kind of service and sales culture that's so powerful that you become the industry Service Icon.

When it comes to enhancing sales and service culture, Jeff Mowatt didn't just read the book, he wrote it! This session is based on Jeff Mowatt's best-selling business book of the same name. A customer service strategist and award winning speaker, Jeff heads his own training company and has written and produced 4 audio training albums. His Influence with Ease® column has been syndicated and featured in over 200 business publications. Don't miss this opportunity to enhance your sales and service culture - in just 90 minutes a month!

 

Contact Info:

Contact us at JC Mowatt Seminars Inc.,
60 Wildwood Drive SW,
Calgary, Alberta, Canada  T3C 3C5
Toll-Free Canada and USA 1.800.JMOWATT [566.9288]
Local: 403.244.9094    Fax: 403.244.9814
Our e-mail is a wonderful way to reach us:
info@jeffmowatt.com

Professional Associations: