Becoming a Service Icon in 90 Minutes a Month
Retaining and motivating staff in today's economy
The Bureau of Labor Statistics predicts a shortfall of 10 million workers in the age range of 25 - 44 by the year 2010. That means that as an employer, if staff retention isn't a concern yet - it likely will be. In this session, business author Jeff Mowatt shares low-cost high-return methods to not only retain employees, but motivate them to provide exceptional service. The result is increased staff retention, strengthened customer loyalty, and enhanced team spirit.
You will learn how to:
- Boost staff retention and morale by tapping into the #1 employee motivator (hint: it isn't money or recognition).
- Adjust your organization's culture to build greater customer and employee loyalty.
- Help your team to adapt easily to shifting customer needs and expectations.
- Empower employees to make better decisions - without you.
- Establish service standards that are actually welcomed by frontline staff.
- Eliminate the biggest people problems that cause employees to quit.
When it comes to retaining staff, forget about wasting time and money on perks and parking stalls. Simply adapt the Service Icon© approach from this session and you'll achieve all this economically in just 90 minutes a month!
About award-winning speaker, Jeff Mowatt, BComm.,CSP
This session is based on Jeff Mowatt's critically acclaimed book, Becoming a Service Icon in 90 Minutes a Month. As a customer service strategist, Jeff's Influence with Ease® column has been syndicated and featured in over 100 business publications. To help managers put ideas into action, Jeff heads his own training company and has produced 4 multimedia training kits. An award winning international speaker, Jeff is among the top 7% of professional speakers in the International Federation for Professional Speakers to achieve their highest designation - Certified Speaking Professional (CSP).
- "If you are serious about creating a service-oriented team, Jeff Mowatt's resource is a must."
Clive Beddoe, Chariman, President and CEO, WestJet Airlines - "Groundbreaking! Jeff Mowatt reveals how you can take good service to the next level - without asking employees to work harder or faster."
Bob Nicolay, President and CEO, Enmax Corporation
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