We understand that when planning your meeting, you need content that's relevant and creates tangible results. If not, attendees will feel they are wasting their valuable time. Fortunately, the topic of customer service applies to virtually everyone in an organization. When you think about it, every team member serves customers. The people within your group may deal directly with external customers and stakeholders. Or they may have internal customers such as other departments within their organization, or co-workers within a department. In all cases, the core reason people are employed is to serve their customers. That means that no one attending this session will feel left-out or that this subject isn't relevant. And with Jeff's ability to engage and entertain, participants feel like they not only learned something useful - they also had fun!
You have 5 customer service related topics to choose from under Influence with Ease® theme. Many clients save on travel and speaking expenses by having Jeff conduct more than one presentation while he's on-site. A second session the same or next day is always half price. Choose from the following:
Keynotes and Seminars:
Taking customer service to the next level, click,The Art of Customer Service...Influence with Ease. (this is Jeff's most requested presentation.).Retaining and motivating a service-focused team, click, Becoming a Service Icon in 90 Minutes a Month. (note: this is for managers and supervisors only.).
Juggling customers, projects, and admin, click, Managing Multiple Priorities.
Gaining cooperation with difficult customers, click, Avoiding Round One.
Enhancing your brand in the customer's mind, click, Competing Beyond Price.
Faciliated Forums:
When participants are all from the same organization, click, Tackle your Toughest Customer Complaints.When participants are from different organizations, click, Leadership Lightening Round.
You can also see a sample of Jeff's delivery style in this preview video of Jeff in action.
We'd love to discuss your next meeting. Just call us toll free at 1-800-JMowatt (566-9288). Or email us by clicking info@jeffmowatt.com. Meanwhile, if you'd like information about Jeff's comprehensive corporate training programs, click Manager of Corporate Training. If you'd like to find out more about Jeff's content, tips, articles, and training resources, click Individuals Interested in Professional Development. Make sure you sign up for our Influence with Ease® Training Tips. Thanks so much for visiting our site!
What others are saying about Jeff Mowatt
- "Our membership consists of educated, experienced professionals. They attend numerous conferences and hear many speakers. Jeff's Influence with Ease® subject matter was a strong draw - a record turnout in our 95 year history. Moreover, of the six sessions in our full day conference, Jeff's was the most highly rated - by far!"
Melissa Secord, Manager, Communications & Special Events, Ontario Association of Optometrists - "Jeff Mowatt is one of the best speakers I have seen! Good sense of humour.
Content - excellent! Very enjoyable."
Sandra Harrower, Service Desk, National Energy Board - "Jeff, I wanted to let you know how pleased we were with your keynote presentation. Our 1,200 attendees let us know that this year's opening general sesson was the single-most impactful program we've ever put together. Your Influence with Ease message was a home-run in a market where many small business owners are challenged. Your program hit the nail on the head and your presentation was top-notch. I now know why you were so highly recommended to me."
Joseph Levey, Vice President, International Smart Tan Network - "Having Jeff Mowatt open our Cancun convention worked wonderfully. He tied his presentation to our theme and set the tone for one of our most successful conferences. Throughout the convention, I heard delegates referring back to key messages from Jeff's session. Clearly, Jeff's message hit home with our team members."
Phil Sproul, Executive Vice President & COO,
Travel Professionals International - "Jeff's content, delivery, high standard of professionalism, and pleasing personality makes him one of the most outstanding and memorable speakers I've heard."
Stan Palmer, Past International Director, International Assoc. of Lions Clubs - "Jeff Mowatt's name came up over and over on our conference evaluations where we asked, "Which guest speaker do you think added the most to the conference?"
Mike Dempster, Director General, Supply and Services, Gov't of Canada - "Jeff Mowatt is truly an author and speaker extraordinaire! His keynote set the tone for a 'best-ever' CUISA conference."
Roberta Kelly, Marketing & Broker Services, ICBC
