When it comes to customer service expertise, Jeff didn't just read the book - he wrote it! He's the author of the best-selling business books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 4 audio training albums. His Influence with Ease® column has been syndicated and featured in over 200 business and on-line publications.
His passion for customer service and sales began in earnest at the age of 22 when Jeff was given a living laboratory for testing and studying influence. Fresh out of business school with a commerce degree in marketing, his first real job was selling one-write accounting systems door-to-door to businesses - without an appointment! In terms of rejection, Jeff quips that he was turned-down more often than a hotel bedspread! The good news however, is that that was the beginning of Jeff's real world education on how an employee's choice of words and actions influenced customer buying behaviors. He also paid close attention to how others influenced him when he was a customer. Jeff went on to become a corporate Director of Marketing for a 40 million dollar per year corporation, eventually launching JC Mowatt Seminars Inc in 1992. In the years since, Jeff has worked with tens of thousands of individuals in literally hundreds of organizations throughout North America.
Rest assured - you won't be bored in a Jeff Mowatt presentation! With over 17 years as a full time professional speaker, Jeff knows how to engage a group. He has served as the national President of the Canadian Association of Professional Speakers. The International Federation for Professional Speakers awarded Jeff with the highest earned speaking designation in the industry; the Certified Speaking Professional (CSP). Of the over 5,000 professional speakers in the worldwide federation, less than 7% achieve this highest degree of distinction. With a Jeff Mowatt presentation, your team members will learn and laugh. In other words, Jeff transforms a gathering into team-building, motivating experience.
The customer service goal that motivates Jeff is simply to create substantial, measurable results for his clients. Therefore, Jeff has developed for his clients a full compliment of support services and implementation tools including: executive retreats/planning sessions, service assessments, multimedia training kits, and self study kits. Murray Gottselig, Manager of Corp Customer Service for SGI (Saskatchewan Government Insurance), reported... "Within six months of Jeff working with us... employee morale improved significantly, productivity increased by 34% and the amount of public complaints decreased by 400%."
Typically, Jeff's audience members are smart, well-intentioned individuals. Jeff won't insult their intelligence by spouting platitudes or subjecting them to tired, out-dated cliches. What Jeff will do is give them a fresh perspective and equip them with tips and tools they can use to take the team's customer service to the next level.
- "Jeff's presentation was sharp/well thought out. Material I can take back to my job and use everyday"
Lise Deah, Service Delivery Agent, Federal Income Security Programs - "Jeff provides new tools for a new generation. Change is great if you know how to do it."
Brenda Jabs, Executive Director, Brazeau Regional Tourism - "I learned more useful tips about service and selling by attending a 45 minute presentation from Jeff than from several years of attending full day training sessions from other speakers."
Andrew Fox, Chapter President, Calgary Executives Association - "Jeff is an excellent speaker. Very motivating, humorous, great stories. Never boring."
Rosalie Wood, Executive Administrator, About Staffing Ltd - "Jeff teaches in one presentation what would normally take a lifetime to instill in many."
Ray Styranka, VP Credit, Wainwright Credit Union
