About award-winning speaker, Jeff Mowatt, BComm, CSP
When it comes to service and sales expertise, Jeff didn't just read the book - he wrote it! He's the author of the best-selling business book, Becoming a Service Icon in 90 Minutes a Month. He also recently released his second book titled, Influence with Ease. He heads his own training company and has written and produced 4 audio training albums. His Influence with Ease® column has been syndicated and featured in over 200 business and on-line publications.
Rest assured - you won't be bored in a Jeff Mowatt presentation! With over 17 years as a full time professional speaker, Jeff knows how to engage a group. He has served as the national President of the Canadian Association of Professional Speakers. The International Federation for Professional Speakers awarded Jeff with the highest earned speaking designation in the industry; the Certified Speaking Professional (CSP). Of the over 5,000 professional speakers in the worldwide federation, less than 7% achieve this highest degree of distinction. With a Jeff Mowatt presentation, your team members will learn and laugh. In other words, Jeff transforms a gathering into team-building, motivating experience.
The customer service goal that motivates Jeff is simply to create substantial, measurable results for his clients. Therefore, Jeff has developed for his clients a full compliment of support services and implementation tools including: executive retreats/planning sessions, service assessments, multimedia training kits, and self study kits. Murray Gottselig, Manager of Corp Customer Service for SGI (Saskatchewan Government Insurance), reported... "Within six months of Jeff working with us... employee morale improved significantly, productivity increased by 34% and the amount of public complaints decreased by 400%."
Typically, Jeff's audience members are smart, well-intentioned individuals. Jeff won't insult their intelligence by spouting platitudes or subjecting them to tired, out-dated cliches. What Jeff will do is give them a fresh perspective and equip them with tips and tools they can use to take the team's customer service to the next level.
