Retaining and Motivating Frontline Staff
Influence with Ease® Article
Tea and the Secrets of Staff Retention
by Jeff Mowatt
Staff retention a concern? That's particularly a challenge for frontline jobs that are considered to be boring. Today's employees do indeed want something more - and it isn't just money. According to the landmark studies in employee motivation spearheaded by Dr. Kenneth Kovach at George Mason University, the number one motivator for employees is interesting work. The real trick is how an employer makes a boring job more interesting. The secret lies in the tea ceremony...
To read the full article click Tea and the Secrets of Staff Retention
Influence with Ease® Article
Becoming the Employer of Choice
How to boost staff loyalty - without buying it
by Jeff Mowatt
With regional labour shortages intensifying, some managers are struggling to keep even mediocre employees. Unfortunately, far too many managers figure the only way to gain staff loyalty is to buy it. That's a myth - and it's an excuse that you shouldn't accept of yourself or other managers. Of course money is important - but there is another way to gain employee loyalty that doesn't cost a thing...
To read the full article click Becoming the Employer of Choice
Training Resource - Book
Becoming a Service Icon in 90 Minutes a Month
by Jeff Mowatt
Imagine leading a team whose service is so outstanding it becomes your brand. Customers would hear about you, be drawn to you, and refuse to leave you because your team would be the industry Service Icon. You'd be one of the few leaders who no longer has to deal with the hassles of constant staff turnover, customer complaints, and interpersonal staff pettiness. Your reputation for excellence would spread. Naturally, you'd enjoy an enrichment in lifestyle for yourself and your family.
This is more than just wishful thinking. Introducing the groundbreaking new book by Jeff Mowatt that reveals how you can achieve all this in just 90 minutes a month!
Click here to find out more about Becoming a Service Icon in 90 Minutes a Month.
Live On-Site Training Programs
We'd be happy to bring a comprehensive training program on this topic to your organization. For details, click Executive/Manager of Corporate Training.
