Do the words, actions, and appearance of you and your employees tell customers that they're dealing with "professionals"? The verbal and visual messages you convey can have a surprising large effect on customer perception. Here you'll find tools to enhance your image at work and in your personal life.
Jeff Mowatt's Influence with Ease® Training Tip #87
The Myth of Self-Promotion
Current conventional 'wisdom' dictates that getting ahead means tooting-your-own-horn, being assertive, and ensuring you get your due credit. It's been my experience however, that in the real world these tactics hurt more than they help. There are no short-cuts to success. The best way to get recognition is to work hard, make a contribution, and be generous in your recognition of others. Generally speaking, people are not fools -- they can see through the fluff of shameless self-promoters. Ironically, if we can resist our ego's need to get more attention -- there's a good chance we actually may succeed.
This Influence with Ease® Training Tip is one of a series. For more information about the ordering the series, click here Influence with Ease® Training Tips.
Influence with Ease® Article
The Shocking Truth About Your Image
Four bizarre reasons customers may not like you
by Jeff Mowatt
Article at a glance: We are surrounded by a popular culture that embraces freedom of expression. Ironically, in the business world, freedom of expression is the last thing customers want when dealing with front line employees. The result is employees are inadvertently offending customers and turning away business without realizing what they're doing wrong. "The Shocking Truth about your Image" reveals four of the most common blunders and what to do to prevent them.
Click here to read The Shocking Truth About Your Image.
Influence with Ease® Article
Phrases That Pay
Simple statements that increase your perceived value
by Jeff Mowatt
Article at a glance: The conventional wisdom about providing great service is that employees must have an attitude that bubbles with enthusiasm. But in the real world of upset customers, long hours, and stress, employee enthusiasm occasionally fizzles. "Phrases that Pay" reveals several ways for employees to sound more helpful and professional even when they're not having a zipity-do-dah day.
Click here to read Phrases That Pay.
Self-Study Training Kit
Profit Producing Customer Service
by Jeff Mowatt
This self-study kit goes beyond the surface when it comes to cultivating a professional image. You'll learn how to develop that magnetic quality that attracts customers and others called 'charisma.' Discover how to enhance your visual image and use your voice to it's full potential. Plus you'll learn the secrets of overcoming shyness and making those first few awkward moments of interacting with customers and strangers more pleasant and relaxing for everyone.
Click here for information about ordering the Profit Producing Customer Service training kit.
Live On-Site Training Programs
We'd be happy to bring a comprehensive training program on this topic to your organization. For details, click Manager of Corporate Training.
