Individual interested in professional development

Juggling Projects, Customers and Administration

Whether you're self-employed, a manager, or an employee with too many tasks and not enough time, these resources will help you become more productive -- without working harder or longer.

Jeff Mowatt's Influence with Ease® Training Tip #100

What's Your First Priority?

Quick -- if you are a manager which of these 3 tasks is likely to help build your business the most:  a) administrative paperwork b) dealing with customers c) working on strategic projects?  Answer -- c) the highest and best use of a manager's time is working on strategic projects designed to prevent problems and increase profits.  Typically however, most managers put off strategic work to do other activities that have deadlines.  They confuse urgency with importance.  Suggestion: do project work for the first hour and a half of your day, then deal with customer issues, and lastly administrivia.

This Influence with Ease® Training Tip is one of a series.  For more information about the ordering the series, click here Influence with Ease® Training Tips.

Influence with Ease® Article

Are You Too Busy to Be Productive?
Why customers shouldn't be your first priority
by Jeff Mowatt

Article at a glance:  Time is a leader's most precious resource.  When used wisely, a leader's time will serve to increase profits, boost morale, and serve the greater interests of society.  However, as managers face more interruptions, shorter time frames, and increasingly demanding customers, what's needed are some guidelines on how to optimize your time.

Click here to read Are You Too Busy to Be Productive?

Influence with Ease® Article

How to Work Less and get More Done
by Jeff Mowatt

Article at a glance: In the days before email entered our lives (up till the mid 1990's) the most pervasive interruption for the average manager was a ringing phone. Even then, more managers had secretaries who screened their calls. Then along comes email. Managers now receive dozens of messages from anyone - including spammers. The problem gets worse as employees who are sending email messages within a company can easily send copies, no matter how trivial, to everyone else - including to other managers. The end result is that with the advent of email it's easy for a manager to spend an entire day reacting to other people's priorities...

Click here to read How to Work Less and get More Done

Self-Study Training Kit

Managing Multiple Priorities
by Jeff Mowatt

Click here for larger image

This comprehensive time management system not only teaches how to juggle priorities, but also how to deal with the overwhelming load of interruptions from visitors, in-boxes, ringing telephones, meetings, and projects.  Forget conventional 'to-do' lists that leave you doing too much list-writing and rewriting.  Instead engage the Priority Planning Pad™ organizer included with the system.

Click here for information about ordering the Managing Multiple Priorities™ Self-Study Training Kit.

Live On-Site Training Programs

We'd be happy to bring a comprehensive training program on this topic to your organization.  For details, click Executive/Manager of Corporate Training.

Influence with ease.

Photo: Jeff Mowatt
Jeff Mowatt, BComm, CSP. Customer Service Strategist, Professional Speaker.