Someone once said that life would be easy -- if it wasn't for the people! Jeff Mowatt has authored numerous Influence with Ease® resources designed to make your life easier and more productive when you have to deal with other humans.
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Click on the topic areas below for tips, articles, and self-study training kits.
Sales and Customer Service Practices
- Enhancing Cold-Calling Results
- Enhancing Telephone Skills
- Managing Customer Waiting Lines
- Greeting Customers and Establishing Rapport
- Subtle Influence and Persuasion Skills
- "Up-selling" Without Being Pushy
- Dealing with Upset People
- Enhancing Your Professional Image
Leading a Sales and/or Service Team
- Key Leadership Qualities
- Juggling Projects, Customers and Administration
- Improving the Sales and Service Culture
- Retaining and Motivating Frontline Staff
