Greeting Customers and Establishing Rapport
We all know that, fair or not, it takes only a few seconds for people to 'size us up' when they encounter us for the first time. Here you'll find several resources to enhance first impressions you make and boost the buying behavior of even the most wary customer.
Jeff Mowatt's Influence with Ease® Training Tip #25
State Your Grand Intention for Your Client
Stating your "grand intention" for customers and coworkers is an easy way to add value. After adopting a dog from the humane society, we visited a pet store for supplies. The employee began the conversation with, "I'm in this business because I love animals. So, whether you buy from here or anywhere else I want to make sure that you get all your questions answered so that your dog gets the best possible care." Sold. Her "grand intention" made us feel that she deserved our business.
To read Jeff's full article on this subject click Grand Intentions to Greater Sales
This Influence with Ease® Training Tip is one of a series. For more information about ordering the series, click Influence with Ease® Training Tips.
Influence with Ease® Article
Making Connections
How to create rapport with anyone in under 30 seconds
by Jeff Mowatt
Article at a glance: Society is becoming increasingly diverse and global. That means that we are communicating more frequently with people who are different -- in their looks, dress, manner of speech, and even mood. "Making Connections" reveals a fast and easy way to establish rapport with others despite the differences.
Click here to read Making Connections.
Influence with Ease® Article
For Openers
Five greetings that boost sales to walk-in visitors
by Jeff Mowatt
When it comes to first impressions, customers are reluctant to give a second chance to companies whose employees turn them off the first time. Unfortunately, front line employees often greet customers in a way that ruins the first impression, reduces sales, and eliminates repeat business. "For Openers" gives 5 greetings that are proven to boost business.
Click here to read For Openers.
Self-Study Training Kit
Influence with Ease® - The Total Training System
by Jeff Mowatt
This self-study kit takes greeting customers and rapport building to the next level. Once you've learned how to establish trust with the average customer, you'll also discover how to deal effectively with upset customers. Plus, you'll learn the skills needed to subtly, ethically convert a casual visit into a buying conversation.
And that's only the beginning. Click here for information about ordering the Influence with Ease® - The Total Training System.
Live On-Site Training Programs
We'd be happy to bring a comprehensive training program on this topic to your organization. For details, click Executive/Manager of Corporate Training.
