When you are looking for a training program to strengthen customer loyalty, increase spending per cutomer, and enhance team spirit, JC Mowatt Seminars' Influence with Ease® approach offers several distinct benefits:
You Get Results
Both employees and customers enjoy the Influence with Ease® approach because it works without pushiness. It's a low pressure - high impact way of dealing with others. It's based on principles that build trust. When you create trust, customers feel more comfortable doing business with you, they spend more per transaction, and they complain less. One of our clients, a provincial government crown corporation, reported that within the first 12 months of starting the training program the number of customer complaints dropped by 400%. Click here for client list.
It's Tailored to Suit your Unique Needs
In customizing your Influence with Ease® training program, we interview several of your mangers, front line employees, and customers. We'll identify common goals, challenges, and most importantly, opportunities to enhance customer loyalty and revenues. That ensures that the examples and applications are relevant. Immediately after the training begins, you'll see performance improvements.
What Makes us Different?
We do more than just teach customer service; we introduce a process where managers and employees work together to create a customer-focused culture. We offer one-on-one Implementation Coaching for managers. We equip employees with regular, ongoing customer satisfaction tips, bulletins, and training kits to help reinforce and expand on the live training sessions. We incorporate formal and informal employee recognition programs. We work with your customer surveys and employee feedback. We can then create a monthly in-house process that closes the loop - so that the feedback is systematically evaluated and acted upon. We can even assist you in clarifying your in house service standards. That means improving customer satisfaction is more than just an event - instead it becomes an integral part of your day-to-day business culture.
Like to know more about Jeff's message?
To hear Jeff describe in his own words about how he works with business owners and managers, click here and listen to this Interview with Jeff Mowatt.
An easy way to get started - Executive Retreat/Planning Session
One of the easiest ways to begin improving the customer culture is by having senior managers attend the 'Service Icon' Executive Retreat/Planning Session. Jeff researches your organization in advance and does a preliminary assessment. He than conducts an off-site Executive Retreat/Planning session for senior managers. In that session, Jeff and your senior management team discuss your current customer culture. Jeff facilitates the discussion, including his findings, and assists the group in outlining specific steps needed to move the organization's customer culture to the next level. This approach is particularly useful for those circumstances when managers do not agree what the customer culture should look like. An overview of this option is available by clicking on Executive Retreat/Planning Session.
Let's Talk
We'd love to discuss your training needs in more detail. Just call us toll free at 1-800-JMowatt (566-9288). Or email us by clicking here. Meanwhile, if you'd like to find out more about our content, articles, and training resources, click on Individual Interested in Professional Development and follow the links to your topic of interest. To find out more about Jeff's click here for Jeff Mowatt's biography. You can also discover why so many members of the business press regularly quote and feature Jeff's insights by clicking on media buzz. Make sure you sign up for our Influence with Ease® Training Tips. Thanks so much for visiting out site!
What others are saying about our training:
- "We have undertaken a review of our sales processes within the contact center and have incorporated one of the concepts that Jeff shared as a guiding principle. Our results have been tremendous, with overall sales up over 300% compared to last year's volumes for the same period. Obviously there are a number of additional factors that we have undertaken that have contributed to that increase, but Jeff's concept on customer loyalty was certainly a key component."
Jim Bobst, Operations Manager - Contact Center, CUETS - "Since Jeff Mowatt conducted his customer service training for us, one member of the Legislature has expressed they have seen a 400% decrease in public complaints about customer service from SGI."
Murray Gottselig, Manager, Corporate Customer Service, SGI (Saskatchewan Government Insurance). - "This is the most effective way of training employees that I've seen in 20 years of management."
Reg Hihn, President, Super Drug Mart Stores - "This investment in your people will pay for itself over and over."
Elaine Brownlee, Business Training Mgr, Business Development Bank of Canada -
"This is the most creative and innovative approach to customer service I've seen yet."
Antoinnette Douville-Mackie, HR Manager, The Home Depot -
"We're implementing the tools Jeff provided at the management retreat and are having great success with them! We held our first CAST meeting last week and it was a HUGE success!!! The team liked learning at staff meetings and being privy to the inside information. I was pumped after it!!! Almost like being at one of your seminars the energy that came with that meeting!!! We'll have another one in January and continue with positive reinforcement as response has been so great using that approach. I wanted to take this opportunity to thank you for the positive impact you are having on all of us!"
Sheri Gagne, Branch Manager, Hub International Barton Insurance Brokers
