How to Deal with Difficult People™
Self-Study Training Kit
by Jeff Mowatt
Nowhere is Influence with Ease® more important, or more challenging, than in dealing with difficult people. How do you work with -- or sell to -- the complainers, know-it-alls, negativists, and bullies? (Okay, a few things come to mind, but that's not the kind of influence we're looking for!)
How to Deal with Difficult People™ is a two CD package applying effective influence to conflict situations. Whether you need to resolve conflict, respond to aggression, build tolerance, or express anger appropriately, these are the power solutions.
- "Within 2 weeks of listening to Jeff's program I experienced a dramatic improvement in my relationships with my staff and my family. The kit gave me a step by step approach to providing corrective feedback so that others became less defensive and more receptive. I was perceived more as helping than criticizing. My life had less tension and more harmony. It felt like a miracle!"
Jacquie Flurry, Owner/Manger
Le Triangle
Kit includes two 40-minute CD's.
