Nowhere is Influence with Ease® more important, or more challenging, than in dealing with difficult people. How do you work with -- or sell to -- the complainers, know-it-alls, negativists, and bullies? (Okay, a few things come to mind, but that's not the kind of influence we're looking for!)
How to Deal with Difficult People™ is a two CD package applying effective influence to conflict situations. Whether you need to resolve conflict, respond to aggression, build tolerance, or express anger appropriately, these are the power solutions.
- "Within 2 weeks of listening to Jeff's program I experienced a dramatic improvement in my relationships with my staff and my family. The kit gave me a step by step approach to providing corrective feedback so that others became less defensive and more receptive. I was perceived more as helping than criticizing. My life had less tension and more harmony. It felt like a miracle!"
Jacquie Flurry, Owner/Manger, Le Triangle - "Jeff illustrated in real situations how we can improve all dealings with our customers. It's not about giving-in or saying yes; it is about delivering information in a better way."
Marg Caravetta, Claims Manager, ICBC - "On a normal shift I would regularly have at least 3 people freak-out and start complaining. Since using Jeff's techniques over 4 weeks ago, I have not even had one patron become cross!!! These simple life-changing skills not only make the customers feel better, but also the employees! I don't leave work angry because of the rude customers...Awesome!"
Marla Shumilak, Aquatic Centre Supervisor/Instructor, City of North Battleford - "Jeff's program makes you realize certain things you may do that start or continue arguments. He provides ways to change the results just by changing a word or two."
Shelly Baron, Commercial Associate, Rogers Insurance Ltd
Kit includes two 40-minute CD's.
