If you like this tip, I know you'll enjoy my book, "Influence with Ease". I've gone through all the tips that I've written over a 10 year period and, based on reader feedback, selected the best-of-the-best to merit inclusion in this book. In all, you get 101 of my most popular thirty-second tips. Plus, it's sprinkled with light hearted chuckles and cartoons to help lift your sprit - much needed when you need to deal with other humans!
Choose the CDrom version of Influence with Ease and you'll receive over 200 individual tips in a format that you can print-off and post in your workplace or forward by email to your team members.
Six words to become a Trusted Advisor
Posted On: May 25th, 2011 by Jeff Mowatt
Imagine you are planning an extended vacation travelling around an unfamiliar country. You spend hours searching hotel and tourism websites trying to decide where to stay and what’s worth seeing. Even after all that work you still feel like you’re taking your chances. Contrast that scenario to one where you have a close friend who has been living and travelling in that country for the past 10 years. You ask them for travel advice and they reply with 6 magic words, “Knowing you, here’s what I’d suggest…” Research – done! The lesson for anyone dealing with customers is you become a Trusted Advisor when you thoroughly understand your products and services and the customer’s unique needs. Once you reach that level of understanding, you can instill confidence with the simple phrase, “Knowing you, here’s what I’d suggest…”
Find more customer service training tips, tools, and resources at www.jeffmowatt.com
